![]() Note: Clearing your web browser's cache will remove your select preferred server, unless you have an account with. There are over 2000 servers to select from and likely one very near to you. Accordingly, you can temporarily (or even permanently) manually select a preferred server on your Settings page in the "Global Settings" section. The process of updating your location in MaxMind will take at the least 1-2 weeks to be reviewed and corrected.ģ) It can take 1-2 weeks for MaxMind to process that form. Fill out the reset of the MaxMind form accordingly and select “Submit”. Your IP address can be found & copied by going to and selecting your IP address in the bottom corner of the Speedtest. Performing this action will automatically copy the address.Be sure to fill out the top enclosures for “IP Address Location Correction”.It uses WiFi triangulation to estimate your location but does a pretty good job very often.Ģ) In the event “Refined Location” fails or you do not wish to create a free account with, we suggest that you or more likely your ISP contact Maxmind to complete their correction form. This is the easiest, fastest, and most successful way to correct your location but it will only work if you are on a WiFi Network. Use the "Refine Location" button in the “Connection Manager” section. If you or your customer are being depicted in the wrong location there are 3 methods to attempt to resolve this error:ġ) Create a free account at, login, and then go to your Settings page. Examples of the cause include recently reassigned IP address blocks that have not yet been updated in MaxMind's database, the company we use for GeoIP. We have no control over this and can only go from what they tell us. It’s also possible that your Wi-Fi router doesn’t support the full speed of your service. Sometimes however, the GeoIP service provides us with an inaccurate location, which is usually caused by outdated information in their database. Some devices may not be able to measure the full speed of your internet service. Using this estimated location, if you use the BEGIN TEST button and do not have a preferred server, we very quickly check the latency (ping time) of what appear to be the Test Servers closest to you and select the one with the best performance. At best it can only tell us which city or town you live in and occasionally it is accurate down to an entire postal code block. This service estimates your location using your IP address but only very approximately. Still waiting for any kind of notification about my data caps (which when I log in and look at my usage, it seems that I have them) and I just called in for a promo and they referenced my data caps too.To provide customers with accurate results we use a widely deployed technology called GeoIP. UPDATE: At some point, they even mailed me a postcard with the same info. It'll take your statement a few months to reflect your new speed." It also stuck at 'Connecting' 'finding optimal server' and seemed like it also had problem reaching servers. I went to Speedtest by Ookla to see if my connection is slow but the test wasnt working for some reason. It added: " While your next few billing statements may still show your speed as 100Mbps, your upgrade is complete. It was at the phase where it would show list of servers and ask me to select a server but it didnt happen this time. I just got an email too (strangely it was not personalized like the text was). If you get unfavorable results, using an apt troubleshooting measure can help. And, you matter to us all the time.Enjoy your upgrade! The WOW speed test at uses several factors to rate the network connection, such as download test, Wi-Fi speed test, upload test, latency test, ping test, and jitter test. Not what you expect from your Internet provider, is it? Well, we’re not average we’re WOW!. That’s double the speed!No action or new equipment is necessary - we've taken care of everything. ![]() Hi GARY,Are you ready for a WOW! Moment? We've upgraded your Internet speed to 200Mbps for free. ![]() Logging in to WowWay, I'm still listed as "Internet 100". I ran a speed test last night and was still at 100/10. On DSLreports, it seems like it's mostly Michigan people chiming in.įYI, I did not need to reboot the modem. Our speed test starts by measuring your connection’s latency. If you got doubled, let us know what speed you were at and where you are. On a side note, I recently dropped from 500/50 to 100/10 to save $20 monthly, so this was a bonus! Is anyone else getting this? This is SE Michigan. Select color schemes, fonts, scalable dimensions, logos, and more. Choose from a modifiable template or use custom CSS. Your customized Speedtest is built using HTML-5 and is optimized for both mobile and desktop. Running a speed test, my download speed has doubled from 100/10 to 200/10.I'd be more excited if it were my upload speed that doubled, but I'll take it! The Speedtest Custom editor makes it easy to tailor the look and feel of your test, and to publish changes at any time. WOW!: We've doubled your speed! Tap to read all about it: m./ r/RandomCharacters Text help or stop.
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